Can I have my item returned and exchanged for a different item?Updated a year ago

Any product returned for exchange or for refund must have been purchased from the Commonwealth Philippines Web Store. Items may be exchanged within thirty (30) days from the time the product was delivered. Items may be exchanged with other items for sale within Commonwealth Philippines Web Store only. Exchange of store products are not allowed.

The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.

It is recommended to insure the return shipment as the customer is under a duty to take reasonable care of the goods and will be liable for damage to them until eCommerce receives the package. In case of dispute, it is also recommended for the customer to retain proof of sending.

Items that were bought on Sale or any form of promotional discount cannot be returned nor exchanged.*

Special releases may not be exchanged or returned.*

*Unless there is a defect in the quality of goods or imperfection in the service.