How does your delivery service work?Updated a year ago

We know how important it is to receive your goods when you expect them. We are working closely with our courier partners to deliver goods from our website to you. Deliveries can be made anytime between 8am and 8pm, but we cannot guarantee an exact date or time of when the order will actually be delivered.

We will deliver your order at the address of delivery as indicated by the customer upon placing the order. Please ensure that you enter your complete shipping address upon checkout. 

To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our courier partners. These details may allow them to provide you with delivery updates via SMS (text message) and/or e-mail.

Please be advised that it may not be possible to deliver to certain areas. In such cases, we will contact you to ask if you would like to proceed with the order by providing an alternative delivery address or cancel the order altogether.

All ordered products will be delivered in our own packaging. Please be careful when opening your order so as not to damage it, especially when using sharp objects. It is your responsibility to ensure that the product is not damaged during this process.