My credit/debit card payment has been declined.Updated a year ago

Please try the following:

1. Check the card details (expiry date, billing address, etc.) on your account to make sure the information is correct.

2. Make sure you enter the security code correctly – that’s the three digit number on the back of your card.

3. Your card issuer may have declined your payment. Because they don’t tell us the reason for this, it’s best to contact them for details.

If you’ve tried all these and are still having problems, contact our Customer Service Representative by email at [email protected] with as many details as you can about the issue, including any error messages, and we’ll try to resolve it as soon as we can.