Why did you reject my returned item?Updated a year ago

Commonwealth Philippines reserves the right to solely define and limit, refuse, and/or reject returns from customers and/or delete or freeze customer accounts at any time due to:

• An irregular or excessive returns history
• An irregular or excessive returns history involving worn, altered, laundered, damaged or missing tags
• Purchases made for resale purposes
• Creation of multiple account IDs by one user
• Potential fraudulent activity

The following conditions are not entitled to a return or exchange as stated in RA7394 (Consumer Act of the Philippines).

1. Sudden change of mind
2. Defects caused by misuse or mishandling of items by customer
3. Discovery of lower prices of the same item from another store