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Problems with my Order

I have received a damaged item.

We aim to resolve any issues with damaged items immediately. As soon as you discover a fault, please contact our Customer Service Representative at [email protected] with the order number, a photo of the damaged item, and a descriptio

I have received an incorrect item in my order.

We want to resolve any issues with incorrect items immediately. Please contact our Customer Service Representative at [email protected] with the order number and the incorrect item's name and number. We'll reply as soon as possible an

An item is missing from my order

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If an item is still missing and any additional packages have not arrived within the estimated delivery dates, please

DEFECTIVE OR DAMAGED ITEMS

Defective or damaged items reported within one to three (1-3) days of delivery will be replaced by Commonwealth Philippines without any further cost to the buyer. Commonwealth Philippines will evaluate each case to certify that the items in question