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Orders and Products

What products and services are available on the site?

Most products you see at Commonwealth stores are available for purchase on our website. When you order from the Commonwealth website, we deliver your order right to your doorstep. You also get to enjoy complimentary services such as newsletter subscr

Are your products guaranteed authentic?

To guarantee authenticity, the Commonwealth inventory is directly supplied by the brands and designers in its collection. Certain items may also include the designer's own proof of authenticity, such as an authenticity card, a dust bag, packaging, et

How do I search for an item?

If you know what you're looking for, type it into the Search box at the top of the page. To browse through what’s available, select a category from the Navigation Bar at the top of the page. Or you can select your preferred brand from the list.

Do I have to create an account to shop with you?

No, you can purchase our products as a guest. However, we will be asking you to provide your email address and contact number upon checkout. This is for us to update you on the status of your order.

How long does it take to process my order?

Once your order is placed, a standard processing time of up to 3 business days is required before the order is shipped out.

How do I order?

On our website, visit the product page of the item, select the size you would like to purchase, and click the "ADD TO CART" button. After you have added all the items you want to purchase in your shopping cart, follow the instructions on the screen t

Who may I speak with if I have a question about a product?

For questions regarding products, feel free to leave us an email at [email protected]

How do I change my order?

You may make changes to your order during the checkout process; however, once your order has been submitted, it cannot be altered.

Are all footwear sizes in US sizing?

All shoe sizes are listed in United States Men's sizing unless stated otherwise. If a shoe uses US Women's sizing, it will be indicated in the description.

How do I cancel my order?

Our goal is to provide you with exceptional service. To ensure timely delivery, we begin processing paid orders immediately after an order has been placed. However, if you wish to cancel your order, please email [email protected] with

What if I'm having trouble ordering from your site?

Customers may occasionally experience problems that are related to the security settings on their browser (Internet Explorer, Firefox, Safari, etc). If you are experiencing a problem when using our website, please send us an email at customercare@com